FAQs
Yes we do. Most international orders are shipped via DHL.
Please use the search bar located on the upper right hand corner of our website to search by product name, item number or keywords. You can alternatively browse through our merchandise by categories.
Please contact us at cs@korin.com | 1-800-626-2172
Please contact us for availability of the item(s) by phone or e-mail.
No, we gladly accept every order placed regardless the amount or the quantity.
You can order in many ways:
In Store:
Visit our Manhattan store and experience our products close up! Our friendly sales specialists can answer any of your questions and personally help you with your product choices. Monday, Tuesday, Wednesday, Thursday and Saturday are open from 10am - 6pm EST.
Friday and Sunday are closed.
By Phone:
212-587-7021or Toll Free:1-800-626-2172
Our friendly sales specialists can answer any of your questions and assist you with your product choices.
Monday through Friday: 10:00 a.m.- 6:00 p.m. EST.
Saturday and Sunday are closed.
Place online orders through our secure website anytime.
President’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
New Years Eve and Day
Contact us before visiting on these holidays.
You may modify your order if your request has been made before the order has been shipped. Please call us as soon as possible if any changes need to be made.
*U.S. Customers - We accept Visa, MasterCard, Discover, American Express, PayPal, wire transfer and U.S. money orders.
*International Customers - PayPal® or wire transfer in U.S. currency will be ideal.
Yes. You can still use your Gift Cards as a form of payment in our showroom and online. Merchandise Credits are treated as the same, but may not be redeemed online. Please call customer service.
Freight: All packages shipped to the continental US are shipped via UPS. Freight charges will be automatically calculated for you online and added to your order. All packages shipped internationally, including HI, AK, PR and other US territories are shipped out via USPS.
UPS is our preferred carrier as they are more reliable when items are lost, damaged or stolen.
*Orders submitted for UPS shipment to P.O. Boxes will be changed to the equivalent USPS ship option as UPS does not deliver to P.O. Boxes.
For an additional charge, you may choose an expedited UPS shipping method such as Next Day Air or 3 Day Select service to receive your order faster than the standard ground service (Please see the UPS website for expedited options). Payment of an order must be verified before 10am on a business day, in order for our shipping department to process the order within the next business day for Expedited Shipping and within the next two business days for Standard Shipping. Please note that Korin.com business hours are from Monday to Friday, 10:00 a.m.- 6:00 p.m. EST, excluding public holidays.
*For Saturday delivery, please contact customer service.
*Orders submitted for UPS shipment to P.O. Boxes will be changed to the equivalent USPS ship option as UPS does not deliver to P.O. Boxes.
Yes, the owner of the credit card for the purchase must come in with the credit card and a valid photo ID. All in-store pickup order needs to be picked up by the customer within 7 business days of order fulfilled. Please note that knife orders with left-handed conversion or initial sharpening may require 2 days to process. Once after the order is placed, please email
cs@korin.comor call us 1-800-626-2172
Please contact us for more information.
Please read our privacy policy.
When placing a new knife purchase, we strongly encourage to order a wooden knife saya cover together in order to ensure a proper fit. For knives that were not purchased through Korin, please bring your knives to the Korin Showroom in NYC. Our showroom sales associates can assist you to make sure our wooden covers will fit your knives.
**Korin does not accept returns, exchanges or refunds of wooden knife saya covers or the plastic blade guards. All sales of wooden saya covers are final.