Q: How can I search for products?
A: To find an item using a search function of our website, enter either
the product name, item number, or keyword in the search field on the
upper right corner of each page. You can also browse merchandise by
category.
Q: How do I know if you have my item in stock?
A: Please contact us for availability of the item(s) by phone, email, or fax.
Tel: 1-800-626-2172, Fax: 212-587-7027.
Q: Do you have a minimum order requirement?
A: No. We gladly accept every order placed regardless the amount or the quantity.
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Q: How can I place an order?
A: You can order in the following ways:
1. In Our Store
Visit Our Manhattan store and experience our products close up! Our
friendly sales specialists can answer any of your questions and personally
help you with your product choices Monday through -Saturday, 10:00
a.m.- 6:00p.m. EST.
2. By Phone: 1-800-626-2172 or 212-587-7021
Our friendly sales specialists will help you place your order and
answer any questions.
Please call us Monday through Saturday 9:30 a.m. - 6:00 p.m. EST.
3. By fax: (212) 587-7027
24 hours a day, 7 days a week.
Please complete the order form included with your catalog or on this
Website and submit it. Click here for a printable order form.
4. Internet: www.japanese-knife.com or www.korin.com
Place online orders through our secure server anytime.
5. By Mail:
Please complete the order form included with your catalog or on this
website and submit it. Click here for a printable order form.
For more detail go to Order Info & Policy
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Q: What if I need to change an order I placed?
A: You may certainly modify your order if your request is received by us before the order has been shipped out - an order is
processed as soon as within 12 hours. Please call us as soon as possible if you need to change your order.
Tel: 1-800-626-2172
Q: What forms of payment do you accept?
A: We accept Visa, Master Card, Discover, American Express, PayPal,
wire transfer remissions and US money orders.
We do not accept international credit cards.
We ask international customers to remit payment through PayPal or
wire transfer.
Q: Can I still use my Korin paper Gift Certificates or Store Merchandise Credit as a form of payment?
A: Yes. You can still use your paper Gift Certificates or Merchandise Credits as a form of payment in our showroom or by mailing
them with your Catalogue order. However, paper Gift Certificates or Merchandise Credits may not be redeemed online.
Q: I would like to receive my order quicker than by UPS Ground
Service. Can I request expedited shipping?
A: Yes. For an additional charge, you may choose an expedited UPS
shipping method such as Next Day Air or 3 Day Select service to receive
your order faster than the standard ground service. (Please
see the UPS website for expedited options.) Please indicate your
preferred shipping method in the additional comments section of your
online check-out page. A salesperson will contact you with the estimated
shipping fee for your confirmation.
Q: Can I pick up my order at your showroom?
A: Yes. Please inform us that you will pick it up when you place an
order.
Q: How do we set up a business account with Korin?
A: Please contact us for more information.
 For
frequently asked questions about Japanese knives, click here.
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