Knives

FAQ's



Q: How can I search for products?
A:  Please use the search bar located on the upper right hand corner of our website to search by product name, item number or keywords. You can alternatively browse through our merchandise by categories.

Q: How do I know if you have my item in stock?
A: Please contact us for availability of the item(s) by phone, fax or e-mail.
Tel: 1-800-626-2172
Fax: 212-587-7027
E-mail: custserv@korin.com

Q: Do you have a minimum order requirement?
A: No, we gladly accept every order placed regardless the amount or the quantity.

Q: How can I place an order?
A: You can order in many ways:
  1. In Store:
    Visit Our Manhattan store, our friendly sales specialists can answer any of your questions and personally assist you with your product choices.
    Monday through Friday: 10:00 a.m.- 7:00 p.m. EST.
    Saturday and Sunday: 10:00 a.m. - 6:00 p.m. EST.
  2. By Phone:
    1-800-626-2172 or 212-587-7021
    Our friendly sales specialists can answer any of your questions and personally assist you with your product choices
    Monday through -Friday: 10:00 a.m.- 7:00 p.m. EST.
    Saturday, Sunday: 10:00 a.m. - 6:00 p.m. EST.
  3. Internet:
    www.korin.com  Place online orders through our secure website anytime.
  4. By fax:
    (212) 587-7027 24 hours a day, 7 days a week. Please complete the order form included with your catalog or on this Website and submit it. Click here for a printable order form. 
  5. By Mail:
    Please complete the order form included with your catalog or on this website and submit it. Click here for a printable order form.

    *For more detail please visit our Order Info & Policy page.
Q: What if I need to change an order I placed?
A: You may modify your order if your request has been made before the order has been shipped. Please call us as soon as possible if any changes need to be made.
Tel: 1-800-626-2172

Q: What forms of payment do you accept?
A: We accept Visa, Master Card,American Express, Discover, PayPal, Wire Transfer remissions and US Money Orders. On orders above $5000, payment must be made by check or wire transfer.
International Customers International customers may order online with Visa, Mastercard, American Express or Discover. We will also accept payments by PayPal®, money order or wire transfer in U.S. currency. Under rare circumstances we can only accept wire transfers for payments.

Q: Can I still use my Korin paper Gift Certificates or Store Merchandise Credit as a form of payment?
A: Yes. You can still use your paper Gift Certificates as a form of payment in our showroom, online, or by mail with your Catalog order.  Merchandise Credits are treated as the same, but may not be redeemed online.

Freight: All packages shipped to the continental US are shipped via UPS. Freight charges will be automatically calculated for you online and added to your order.

All packages shipped internationally, including HI, AK, PR and other US territories are shipped out via USPS.

Q: Can US customers choose USPS as a freight option?
A: UPS is our preferred carrier as they are more reliable when items are lost, damaged or stolen.

Q: I would like to receive my order quicker than by UPS Ground Service. Can I request expedited shipping?
A: Yes. For an additional charge, you may choose an expedited UPS shipping method such as Next Day Air or 3 Day Select service to receive your order faster than the standard ground service. (Please see the UPS website for expedited options.) Please indicate your preferred shipping method in the additional comments section of your online check-out page. A salesperson will contact you with the estimated shipping fee for your confirmation.

*Orders submitted for UPS shipment to P.O. Boxes will be changed to the equivalent USPS ship option as UPS does not deliver to P.O. Boxes. *

Q: Can I pick up my order at your showroom?
A: Yes, however we have a very strict policy for in-store pick ups. The owner of the credit card for the purchase must come in with the credit card and a valid photo id. Otherwise your phone and online orders will be shipped directly to your address.

Q: How do we set up a business account with Korin?
A: Please contact us for more information.

Q: Privacy Statement?
A: Please read our privacy policy.

Q: How can I get a saya cover for my knife?
A: We strongly encourage our customers to purchase a saya cover together with your knife to ensure a proper fit. To purchase saya for knives you own, please bring your knives in to Korin. Our staff will personally fit your knife with a saya. *Korin does not accept returns, exchanges or refunds of saya covers. All sales of saya are final.

For frequently asked questions about Japanese knives, click here.